What we stand for
Our story
Nick opened in 2014 with a workshop and six bikes, on the theory that a shop which fixes things earns more trust than one which sells things. The retail floor grew because the workshop did.
Values
We repair before we replace, and we'll say when your old bike is worth keeping. Every bike we sell includes a free 30-day tune-up because cables stretch and that shouldn't cost you.
Sustainability & ESG
We strip and reuse serviceable parts, and we take any bike back at end of life for parts recovery. Last year we diverted 2.1 tonnes and rebuilt 96 bikes people had written off.
Privacy policy
Ferrous Bike Works collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.