Every retailer reports complaints to the ombudsman. Almost none of us publish them.
Ours are on the site, updated quarterly, next to the number for the industry. Some quarters that will not flatter us. It's still the right thing to have there.
A '30% discount' is a discount off a rate the retailer sets. When the benefit period ends, the discount goes a
Type in your usage and we'll tell you what you'd pay — and, from this month, exactly how we got there: your co
A payment plan is not a favour and it is not a black mark. It is the cheapest outcome for everyone in the buil