NDIS provider · Perth

Kindling Support Services

We tell you if we can't help, in the first call

📞 Call
★★★★★ 4.7 · 186 reviews · Closed now

About Kindling Support Services

Kindling was started by a support coordinator who had spent six years watching participants be added to waitlists that were never going to move.

So we do one thing differently and everything else follows from it: if we cannot deliver the support you need, we say so in the first conversation and tell you who might. Our capacity is published weekly on this page. It is sometimes zero.

Wheelchair accessible officeAuslan on requestInterpreters availableHome and community visits

What we stand for

Values

Say no early. Publish what we can actually do. Send the same workers. Tell people about a change before it happens rather than after. Never claim an outcome we cannot evidence.

Our approach

The first conversation is free and is mostly us asking questions. If we are the right provider we will tell you what we can start, when, and who with. If we are not, you will leave that call with two or three names of providers who might be.

Privacy policy

Kindling Support Services collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.

How to complain, and what happens next

A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.

Our NDIS registration

✓ Verified · NDIS provider
NDIS provider registration number: 4050041926
Taking new clients
Registration groups
Support Coordination & life-stage transitionSpecialised Support CoordinationAssistance with Daily Personal ActivitiesHousehold TasksParticipation in Community, Social & Civic Activities
Plan management types accepted
agencyplanself
View our register listing ↗

Who we're for

The Perth NDIS provider that publishes its capacity and says no in the first call.

Participants and families choosing a provider

People comparing providers who have been burned by waitlists and silence.

A straight answer about availabilityConsistency of workerSomeone who calls back

Support coordinators placing participants

Professionals who need to know, today, whether a provider can take a referral.

Accurate capacityFast enquiry responseClear registration groups

What we can do

Support coordination

Discipline

Assistance with daily personal activities

Discipline

Community and social participation

Discipline
✔
NDIS Practice Standards
Core supports and coordination · NDIS Quality and Safeguards Commission · valid to 10 May 2028

Services

Support coordination

$100.14

Connecting your plan to real services, and following up when they don't deliver. Billed at the NDIS price limit, per hour.

⏱ 60 min View details →

Specialist support coordination

$190.54

For complex situations where risk needs managing across multiple services. Billed at the NDIS price limit.

⏱ 60 min View details →

Assistance with daily personal activities

$67.56

Personal care in your home, weekday daytime rate. Evening, weekend and public holiday rates follow the price guide.

⏱ 60 min View details →

Community and social participation

$67.56

Getting out and doing the things in your plan, with a worker who knows you.

⏱ 120 min View details →

Household tasks

$57.10

Cleaning, laundry and meal preparation where it's funded in your plan.

⏱ 60 min View details →

Initial planning conversation

On request

A free conversation about whether we're the right provider. If we're not, we'll say so and suggest who is.

⏱ 45 min View details →

Estimate & plan

Products

AC

Adaptive cutlery set

$78
View & buy →
TB

Transfer belt

$64
View & buy →
CC

Communication cards — printed set

$95
View & buy →

Who we work with

Accrediting body
NDIS Quality and Safeguards Commission
Membership
National Disability Services

Meet the team

Nerida Okafor

Director and practice lead

Fourteen years in disability support, six of them as a support coordinator. Sets the rule that a provider who cannot help should say so in the first call.

English

Jamal Haddad

Support coordination lead

Coordinates the complex plans and holds the specialist coordination line. Former hospital social worker.

English

Ruth Kelleher

Service delivery manager

Rosters the support workers and owns the consistency number. She is why it is published.

English

Tanya Brightwell

Participant liaison

The person a participant or family rings when something is wrong, and the one who follows it up.

English

Credentials & accreditations

·
NDIS registration renewal
License · NDIS Quality and Safeguards Commission · No. KIND-10000 · valid to 2026-10-27 · as listed by the business
·
NDIS Practice Standards mid-term audit
Certification · Approved quality auditor · No. KIND-10137 · valid to 2026-10-04 · as listed by the business
!
Worker screening checks — 40 staff, annual verification
License · WA Screening Unit · No. KIND-10274 · expired 2026-09-14

How we can be funded

Agency managed Yes — We invoice the NDIA directly
Plan managed Yes — We invoice your plan manager
Self managed Yes — We invoice you, 14-day terms
Private (non-NDIS) clients No — NDIS participants only
Participants aged 7 and over Yes
Referral required No — Self-referral, coordinator or family — all fine
Wheelchair accessible office Yes — Ground floor, accessible bathroom

Current capacity and wait times

Service areaPerth metropolitan (45km radius)

What customers say

★★★★★ 4.7 from 186 reviews
★★★★★
First provider who said no honestly

"They told me on the first call they didn't have a worker with the right skills for my son and referred me on. Six other providers had taken my details and gone quiet."

— Denise M. (mother of participant) ✓ Verified
★★★★★
Their capacity page is accurate

"It says what they can take this week and it's right. I stopped ringing around because of that one page."

— Support coordinator, Perth ✓ Verified
★★★★★
Same workers, mostly

"Consistency slipped over Christmas which they warned me about in advance. Otherwise it's been the same two people for eighteen months."

— Aaron T. (participant) ✓ Verified
★★★★★

"Booked in, waited all day, nobody came and nobody called. I took the day off for nothing."

— Priya N.

From the journal

OC

Our capacity, published every Monday

Jamal Haddad
Read →
WT

We'll tell you in the first call if we can't help

Ruth Kelleher
Read →
AT

All three management types, invoiced properly

Tanya Brightwell
Read →
TS

The same worker, and what happens when we can't

Nerida Okafor
Read →

Work with us

Support worker — community participation

Perth WA · part time · closes 18 Oct 2026

We're hiring a support worker — community participation. Read the full brief and apply on our site.

Apply →

Support coordinator

Perth WA · full time · closes 18 Oct 2026

We're hiring a support coordinator. Read the full brief and apply on our site.

Apply →

What you get for coming back

Visits
123456A free check-up and clean
Passes issued
1 of 2 used

Good to know

PaymentsVisa, Mastercard, AMEX, Apple Pay, Bank transfer
LanguagesEnglish
Area servedPerth, Fremantle, Joondalup, Rockingham, Perth metropolitan
CancellationFree to change or cancel up to 24 hours before. Inside that, the deposit is kept.
WarrantyAnything we get wrong, we put right at our own cost.
Terms · Privacy

Frequently asked

Are you taking new participants right now?

Our capacity is published on this page and updated every Monday. It says what we can take this week by support type, and it is honest even when the answer is nothing.

Which management types do you accept?

All three — agency managed, plan managed and self managed. We invoice the NDIA, your plan manager or you, whichever applies.

Are you a registered provider?

Yes. NDIS registration 4050041926, and you can check it on the NDIS Commission register. We hold certification for the core supports and verification for coordination.

Will I get the same support worker each time?

That is what we aim for and mostly what happens — most participants have had the same one or two workers for over a year. Over Christmas and school holidays it is harder, and we tell you in advance rather than surprising you.

What happens if it isn't working out?

Tell us and we will change the worker, no explanation needed. If it is us rather than the worker, we will help you move to another provider and hand over properly.

Opening hours

Closed now
Monday08:30-17:00
Tuesday08:30-17:00
Wednesday08:30-17:00
Thursday08:30-17:00
Friday08:30-16:30
SaturdayClosed
SundayClosed

Also available

Already with us?

Have a booking or an order? Sort it out here — you'll need your reference.

Get in touch

📞 +61 8 6161 4400✉️ hello@kindlingsupports.demo.agoria.studio📍 Suite 3, 210 Beaufort Street, Perth, WA, 6000🔗 instagram.com/kindling-supports🔗 linkedin.com/company/kindling-supports

Or do it now

What we can take this week

2 participantsSupport coordination
1 participantDaily personal activities
1 participantCommunity participation
At capacityHousehold tasks

What the first conversation looks like

  1. 1
    You tell us what's in the plan

    Or send it through — we'll read it before we call.

  2. 2
    We say what we can actually do

    Which supports, starting when, and with whom.

  3. 3
    If we can't, we say so

    And give you two or three providers who might.

  4. 4
    Service agreement, then a start date

    Nothing begins before you've read and signed it.

They told me on the first call they weren't right for my son, and gave me two names to try. Six other providers had taken my details and gone quiet.

— Denise M., Perth