What we stand for
Mission
Make a water bill something you find out about early and can question easily.
Values
Allowances applied automatically. Concessions applied to the bill, not claimed back. And alerts sent before the bill, not with it.
Sustainability & ESG
We publish system-wide leakage and per-customer consumption annually. Average residential use across our book fell 6.2% over three years, mostly through alerting rather than pricing.
Our approach
Interval metering, automatic anomaly detection, and a human on the phone who can see the same data you can.
Privacy policy
Clearwater Utilities collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.