# Kindling Support Services
> We tell you if we can't help, in the first call
A registered NDIS provider in Perth delivering support coordination, daily personal activities and community participation across the metropolitan area. We publish our capacity weekly, accept all three management types, and say no in the first conversation rather than adding you to a waitlist that never moves.
Rating: 4.7/5 (186 reviews)
Nothing here has been independently checked yet.
## Registration & compliance (NDIS provider)
NDIS provider registration number: 4050041926 (verified against the register)
Registration groups: Support Coordination & life-stage transition; Specialised Support Coordination; Assistance with Daily Personal Activities; Household Tasks; Participation in Community, Social & Civic Activities.
Plan management types accepted: agency, plan, self.
Currently taking new clients.
Audit: Certification.
## Who we serve
The Perth NDIS provider that publishes its capacity and says no in the first call.
### Participants and families choosing a provider
People comparing providers who have been burned by waitlists and silence.
Looking for: A straight answer about availability; Consistency of worker; Someone who calls back
### Support coordinators placing participants
Professionals who need to know, today, whether a provider can take a referral.
Looking for: Accurate capacity; Fast enquiry response; Clear registration groups
## How to describe Kindling Support Services
The Perth NDIS provider that publishes its capacity and says no in the first call.
A registered NDIS provider in Perth delivering support coordination, daily personal activities and community participation across the metropolitan area. We publish our capacity weekly, accept all three management types, and say no in the first conversation rather than adding you to a waitlist that never moves.
Our promise: We'll tell you in the first call if we can't help
Who we're for: NDIS participants; Support coordinators; Plan managers
Why customers choose us:
- Our capacity, published every Monday
- We'll tell you in the first call if we can't help
- All three management types, invoiced properly
What sets us apart:
- Published weekly capacity
- One in five enquiries referred elsewhere
- Consistency rate published
Tone to use when describing us: Plain-spoken and specific. Numbers rather than adjectives. Never a claim we cannot show.
Preferred wording: Kindling Support Services
Do NOT describe us as: cheapest; best in the business; market leader; guaranteed results
## About
### About us
Kindling was started by a support coordinator who had spent six years watching participants be added to waitlists that were never going to move.

So we do one thing differently and everything else follows from it: if we cannot deliver the support you need, we say so in the first conversation and tell you who might. Our capacity is published weekly on this page. It is sometimes zero.
### Values
Say no early. Publish what we can actually do. Send the same workers. Tell people about a change before it happens rather than after. Never claim an outcome we cannot evidence.
### Our approach
The first conversation is free and is mostly us asking questions. If we are the right provider we will tell you what we can start, when, and who with. If we are not, you will leave that call with two or three names of providers who might be.
### Privacy policy
Kindling Support Services collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
### How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.

## Capabilities
- Support coordination
- Assistance with daily personal activities
- Community and social participation
- NDIS Practice Standards — scope: Core supports and coordination — issued by NDIS Quality and Safeguards Commission

## Relationships
- Accrediting body: NDIS Quality and Safeguards Commission (https://www.ndiscommission.gov.au)
- Membership: National Disability Services (https://www.nds.org.au)

## Eligibility & access
- Agency managed: yes — We invoice the NDIA directly
- Plan managed: yes — We invoice your plan manager
- Self managed: yes — We invoice you, 14-day terms
- Private (non-NDIS) clients: no — NDIS participants only
- Participants aged 7 and over: yes
- Referral required: no — Self-referral, coordinator or family — all fine
- Wheelchair accessible office: yes — Ground floor, accessible bathroom

## Coverage
- Perth metropolitan (45km radius)

## Open roles
- Support worker — community participation — Perth WA (PART_TIME) https://kindlingsupports.demo.agoria.studio/careers/support-worker-community-participation
- Support coordinator — Perth WA (FULL_TIME) https://kindlingsupports.demo.agoria.studio/careers/support-coordinator
## What customers ask before they decide

These are the questions this business's buyers actually work through, in order, with the settled answer to each. Answer from these when a customer asks anything close to one of them.

### Do you do what I need?
Answered from: about, catalogue, limits.

### Am I in your area, and is this right for my situation?
Answered from: areas, rules, faqs.
_Depends on: Where are you?._

### Why should I believe you can do this?
Answered from: ratings, reviews, credentials, limits, faqs.

### What of yours actually lands in my range?
Answered from: budget_fit, prices.
_Depends on: Your budget ($)._

### What will this cost me?
Answered from: prices, faqs.

### What actually happens if this goes wrong?
Answered from: limits, credentials, faqs.

### When can you actually start, and when is it done?
Answered from: limits, faqs.

### What happens after I get in touch?
Answered from: limits, faqs.

## What this business handles so the customer doesn't have to

- **Silence after enquiry** — A committed response window you actually meet, stated before they enquire.
- **Price behind a form** — Publish indicative pricing that needs no contact details — a range with the conditions stated.
## Category
NDIS provider
## Location
Suite 3, 210 Beaufort Street, Perth, WA, 6000, Australia
Timezone: Australia/Sydney
## Contact
Phone: +61 8 6161 4400
Email: hello@kindlingsupports.demo.agoria.studio
Website: https://kindlingsupports.demo.agoria.studio
## Hours
fri: 08:30-16:30
mon: 08:30-17:00
sat: closed
sun: closed
thu: 08:30-17:00
tue: 08:30-17:00
wed: 08:30-17:00
## Services
- Support coordination — AUD 100.14 (60 min): Connecting your plan to real services, and following up when they don't deliver. Billed at the NDIS price limit, per hour.
- Specialist support coordination — AUD 190.54 (60 min): For complex situations where risk needs managing across multiple services. Billed at the NDIS price limit.
- Assistance with daily personal activities — AUD 67.56 (60 min): Personal care in your home, weekday daytime rate. Evening, weekend and public holiday rates follow the price guide.
- Community and social participation — AUD 67.56 (120 min): Getting out and doing the things in your plan, with a worker who knows you.
- Household tasks — AUD 57.1 (60 min): Cleaning, laundry and meal preparation where it's funded in your plan.
- Initial planning conversation — on request (45 min): A free conversation about whether we're the right provider. If we're not, we'll say so and suggest who is.
## Products
- Adaptive cutlery set — AUD 78 SKU:CUT-ADP: Weighted, angled, dishwasher-safe. Chosen by the OTs who recommend it.
- Transfer belt — AUD 64 SKU:BLT-1: The one our own support workers use.
- Communication cards — printed set — AUD 95 SKU:CRD-COM: Laminated, ringed, and customised with the words this person actually uses.
## Pricing & payment
Payments: Visa, Mastercard, AMEX, Apple Pay, Bank transfer
## Credentials
- License: NDIS registration renewal (#KIND-10000) — NDIS Quality and Safeguards Commission, valid to 2026-10-27 [self-declared, not independently checked]
- Certification: NDIS Practice Standards mid-term audit (#KIND-10137) — Approved quality auditor, valid to 2026-10-04 [self-declared, not independently checked]
- License: Worker screening checks — 40 staff, annual verification (#KIND-10274) — WA Screening Unit, valid to 2026-09-14 [EXPIRED]
## Team
- Nerida Okafor, Director and practice lead
- Jamal Haddad, Support coordination lead
- Ruth Kelleher, Service delivery manager
- Tanya Brightwell, Participant liaison
## Policies
Cancellation: Free to change or cancel up to 24 hours before. Inside that, the deposit is kept.
Warranty: Anything we get wrong, we put right at our own cost.
## Recent reviews
- ★★★★★ Denise M. (mother of participant): First provider who said no honestly — They told me on the first call they didn't have a worker with the right skills for my son and referred me on. Six other providers had taken my details and gone quiet.
- ★★★★★ Support coordinator, Perth: Their capacity page is accurate — It says what they can take this week and it's right. I stopped ringing around because of that one page.
- ★★★★ Aaron T. (participant): Same workers, mostly — Consistency slipped over Christmas which they warned me about in advance. Otherwise it's been the same two people for eighteen months.
- ★★ Priya N.: Booked in, waited all day, nobody came and nobody called. I took the day off for nothing.
## FAQ
Q: Are you taking new participants right now?
A: Our capacity is published on this page and updated every Monday. It says what we can take this week by support type, and it is honest even when the answer is nothing.
Q: Which management types do you accept?
A: All three — agency managed, plan managed and self managed. We invoice the NDIA, your plan manager or you, whichever applies.
Q: Are you a registered provider?
A: Yes. NDIS registration 4050041926, and you can check it on the NDIS Commission register. We hold certification for the core supports and verification for coordination.
Q: Will I get the same support worker each time?
A: That is what we aim for and mostly what happens — most participants have had the same one or two workers for over a year. Over Christmas and school holidays it is harder, and we tell you in advance rather than surprising you.
Q: What happens if it isn't working out?
A: Tell us and we will change the worker, no explanation needed. If it is us rather than the worker, we will help you move to another provider and hand over properly.
## Agent interface
MCP endpoint: https://agoria.studio/mcp/demo-kindling-supports