# Kestrel Mobile
> Your data doesn't expire. Ever.
A prepaid and month-to-month mobile provider on a national 4G and 5G network. Unused data rolls over indefinitely, there are no lock-in contracts, and international calls to 30 countries are included on every plan.
Rating: 4.3/5 (5120 reviews)
Nothing here has been independently checked yet.
## Registration & compliance (Mobile & internet)
Mobile & internet — registration number not provided (treat as unregistered unless stated).
## Who we serve
The mobile provider whose data never expires.
### Migrant families
Households calling relatives overseas every week.
Looking for: International calls included; Predictable monthly cost; Family plans
### Data hoarders
Light users furious about losing unused data every month.
Looking for: Rollover; No contract; Self-serve everything
## How to describe Kestrel Mobile
The mobile provider whose data never expires.
A prepaid and month-to-month mobile provider on a national 4G and 5G network. Unused data rolls over indefinitely, there are no lock-in contracts, and international calls to 30 countries are included on every plan.
Our promise: It's the carrier's network, not ours
Who we're for: Households; Students; Migrant families
Why customers choose us:
- Your data doesn't expire. Ever.
- It's the carrier's network, not ours
- Two hours to port your number
What sets us apart:
- Unlimited data rollover
- International calling included not add-on
- Full country list published
Tone to use when describing us: Plain-spoken and specific. Numbers rather than adjectives. Never a claim we cannot show.
Preferred wording: Kestrel Mobile
Do NOT describe us as: cheapest; best in the business; market leader; guaranteed results
## About
### About us
Kestrel Mobile is a month-to-month mobile provider on a national 4G and 5G network. One promise sits above everything else: the data you paid for is yours until you use it.

No contracts, no expiring inclusions, and international calling to thirty countries on every plan rather than as a paid extra.
### Mission
Stop mobile providers reselling you data you already bought.
### Values
Data doesn't expire. Prices don't rise mid-plan. And the plan page shows the full country list rather than 'selected destinations'.
### Our approach
Self-serve first: activate, port and change plans online without talking to anyone. Support is there when self-serve fails, not as a gate in front of it.
### Privacy policy
Kestrel Mobile collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
### How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.

## Capabilities
- Mobile virtual network operation
- Consumer mobile
- Small business mobile
- eSIM provisioning
- Self-serve number porting

## Relationships
- Membership: Telecommunications Industry Ombudsman (https://www.tio.com.au)
- Accrediting body: Communications Alliance (https://www.commsalliance.com.au)
- Supplier: National 4G/5G network partner

## Eligibility & access
- Nationwide — 98.8% population coverage: yes — Check your address on the coverage map
- Unlocked handset required: yes — Or buy one outright from us
- Australian address for billing: yes
- 18+ to hold an account: yes — Under 18 as a sub-SIM on a family plan
- 3G-only handsets: no — The 3G network has been decommissioned

## Coverage
- Nationwide 4G — 98.8% of population
- 5G — all capital cities and 120 regional centres
- Sydney head office

## Open roles
- Customer support specialist — Sydney NSW (FULL_TIME) https://kestrelmobile.demo.agoria.studio/careers/customer-support-specialist
## What customers ask before they decide

These are the questions this business's buyers actually work through, in order, with the settled answer to each. Answer from these when a customer asks anything close to one of them.

### Do you do what I need?
Answered from: about, catalogue, limits.

### Am I in your area, and is this right for my situation?
Answered from: areas, rules, faqs.
_Depends on: Where are you?._

### Why should I believe you can do this?
Answered from: ratings, reviews, credentials, limits, faqs.

### What will this cost me?
Answered from: prices, faqs.

### What actually happens if this goes wrong?
Answered from: limits, credentials, faqs.

### When can you actually start, and when is it done?
Answered from: limits, faqs.

### What happens after I get in touch?
Answered from: limits, faqs.

## What this business handles so the customer doesn't have to

- **Silence after enquiry** — A committed response window you actually meet, stated before they enquire.
- **Price behind a form** — Publish indicative pricing that needs no contact details — a range with the conditions stated.
## Category
Mobile network reseller
## Location
Level 12, 60 Margaret Street, Sydney, NSW, 2000, Australia
Timezone: Australia/Sydney
## Contact
Phone: 1300 537 873
Email: hello@kestrelmobile.demo.agoria.studio
Website: https://kestrelmobile.demo.agoria.studio
## Hours
fri: 08:00-20:00
mon: 08:00-20:00
sat: 09:00-17:00
sun: closed
thu: 08:00-20:00
tue: 08:00-20:00
wed: 08:00-20:00
## Services
- SIM activation — on request (10 min): Activate a new or transferred number online in about ten minutes.
- Number port-in — on request (15 min): Bring your existing number across. Usually done inside two hours.
- eSIM setup — on request (10 min): Scan and go, no physical SIM posted.
## Products
- 4G/5G router — unlocked — AUD 329 SKU:RTR-5G: Unlocked, because a router you cannot take with you is not yours.
- Mesh node — add one room — AUD 159 SKU:MESH-1: One node per dead spot. Most homes need one, not three.
- Cat6 patch lead — 5m — AUD 19 SKU:CAT6-5: Because the wireless problem is very often a cable problem.
## Pricing & payment
Payments: Visa, Mastercard, AMEX, Apple Pay, Bank transfer
## Credentials
- License: Carriage service provider registration (#KEST-10000) — ACMA, valid to 2026-11-04 [self-declared, not independently checked]
- License: TCP Code compliance attestation (#KEST-10137) — Communications Alliance, valid to 2026-10-08 [self-declared, not independently checked]
## Team
- Nadia Ferreira, Chief executive
- Ben Oyelaran, Head of network
- Mei Tan, Customer experience lead
- Ari Kovac, Product manager
## Policies
Cancellation: Free to change or cancel up to 24 hours before. Inside that, the deposit is kept.
Warranty: Anything we get wrong, we put right at our own cost.
## Recent reviews
- ★★★★★ Yusuf A.: Rollover actually works — I've banked 180GB over two years. Other providers expire it monthly and call that generous.
- ★★★★ Grace N.: Coverage is the network's, not theirs — Same bars as the big carrier I left, half the price. Support is chat-first which won't suit everyone.
- ★★★★★ Tomas R.: Calls home included — Thirty countries on every plan including Brazil. That alone saved me $40 a month.
- ★★ Priya N.: Booked in, waited all day, nobody came and nobody called. I took the day off for nothing.
## FAQ
Q: Does data really never expire?
A: Correct. Unused data rolls over for as long as your service is active. People routinely bank over 100GB.
Q: Whose network do you use?
A: A national 4G and 5G network covering 98.8% of the population. Your coverage is the network's coverage — we don't degrade it.
Q: How fast is a port-in?
A: Usually under two hours during business hours. You keep your number and there's no interruption to incoming calls.
Q: Is there a contract?
A: No. Month to month, cancel any time, and no exit fee.
Q: Which countries are included?
A: Thirty, including India, the Philippines, Vietnam, Brazil, the UK and New Zealand. The full list is on the plan page.
## Agent interface
MCP endpoint: https://agoria.studio/mcp/demo-kestrel-mobile