# Halcyon Plumbing
> Upfront price. Same plumber. Every time.
Licensed plumbers and gasfitters across Sydney's north shore, with fixed quotes before work starts and the same tradesperson returning for follow-ups. 24-hour emergency response for burst pipes, blocked drains and gas leaks.
Rating: 4.9/5 (487 reviews)
Nothing here has been independently checked yet.
## Registration & compliance (Trades & home services)
Trades & home services — registration number not provided (treat as unregistered unless stated).
## Who we serve
The north shore plumber who prices the job before starting it and sends the same person back.
### Homeowners in a hurry
Someone with water where it shouldn't be who needs a number and a time.
Looking for: Answered by a human; Real arrival window; Price before work
### Strata managers
Managing ageing buildings across many units and needing paperwork.
Looking for: Job history per building; Certificates on file; 30-day terms
## How to describe Halcyon Plumbing
The north shore plumber who prices the job before starting it and sends the same person back.
Licensed plumbers and gasfitters across Sydney's north shore, with fixed quotes before work starts and the same tradesperson returning for follow-ups. 24-hour emergency response for burst pipes, blocked drains and gas leaks.
Our promise: What to do in the first sixty seconds of a burst pipe
Who we're for: Homeowners; Strata managers; Commercial builders
Why customers choose us:
- The price you're shown is the price you pay
- What to do in the first sixty seconds of a burst pipe
- Why the same plumber comes back
What sets us apart:
- Price shown on a tablet before starting
- Same-tradesperson continuity
- CCTV footage shown to the customer
Tone to use when describing us: Plain-spoken and specific. Numbers rather than adjectives. Never a claim we cannot show.
Preferred wording: Halcyon Plumbing
Do NOT describe us as: cheapest; best in the business; market leader; guaranteed results
## About
### About us
Halcyon Plumbing has worked the north shore since 2009. Nine licensed plumbers and gasfitters, five vans, and a rule that the person who did the job is the person who comes back to it.

Every job is priced on a tablet before we start. If we find something we didn't expect, we stop and re-quote.
### Our approach
We arrive, look, and show you the price before anything happens. For drains you see the camera footage. For gas you get the compliance certificate on the day, not posted in a fortnight.
### Safety & WHS
Every gas installation is certified and lodged the same day. Our team holds current White Cards and we carry $20m public liability. Certificates are on the site if your strata manager needs them.
### Privacy policy
Halcyon Plumbing collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
### How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.

## Capabilities
- Plumbing
- Gasfitting
- Drainage and CCTV
- Strata and body corporate
- Commercial kitchens
- Backflow prevention accreditation — scope: All technicians — issued by Sydney Water

## Relationships
- Membership: Master Plumbers Association NSW (https://www.masterplumbers.com.au)
- Client: Sable Hospitality Group
- Client: Strata Plan 88214

## Eligibility & access
- North shore and northern beaches: yes — Outside this area we'll refer you to someone local
- Gas work — licensed only: yes — NSW licence 218847C
- Strata direct invoicing: yes — 30-day terms for managed buildings

## Coverage
- Lower north shore (12km radius, fee 0)
- Northern beaches (25km radius, fee 60)
- Hills district (30km radius, fee 95)

## Open roles
- Licensed plumber — Chatswood NSW (FULL_TIME) https://halcyonplumbing.demo.agoria.studio/careers/licensed-plumber
- Fourth-year apprentice — Chatswood NSW (FULL_TIME) https://halcyonplumbing.demo.agoria.studio/careers/fourth-year-apprentice
## What customers ask before they decide

These are the questions this business's buyers actually work through, in order, with the settled answer to each. Answer from these when a customer asks anything close to one of them.

### Do you do what I need?
Answered from: about, catalogue, limits.

### Am I in your area, and is this right for my situation?
Answered from: areas, rules, faqs.
_Depends on: Where are you?._

### Why should I believe you can do this?
Answered from: ratings, reviews, credentials, limits, faqs.

### What of yours actually lands in my range?
Answered from: budget_fit, prices.
_Depends on: Your budget ($)._

### What will this cost me?
Answered from: prices, faqs.

### What actually happens if this goes wrong?
Answered from: limits, credentials, faqs.

### When can you actually start, and when is it done?
Answered from: limits, faqs.

### What happens after I get in touch?
Answered from: limits, faqs.

## What this business handles so the customer doesn't have to

- **Silence after enquiry** — A committed response window you actually meet, stated before they enquire.
- **Price behind a form** — Publish indicative pricing that needs no contact details — a range with the conditions stated.
## Category
Plumber and gasfitter
## Location
Unit 4, 21 Wattle Crescent, Chatswood, NSW, 2067, Australia
Timezone: Australia/Sydney
## Contact
Phone: +61 2 9411 8800
Email: hello@halcyonplumbing.demo.agoria.studio
Website: https://halcyonplumbing.demo.agoria.studio
## Hours
fri: 07:00-16:00
mon: 07:00-17:00
sat: 08:00-12:00
sun: closed
thu: 07:00-17:00
tue: 07:00-17:00
wed: 07:00-17:00
## Services
- Emergency callout — AUD 180 (60 min): 24-hour response for burst pipes, gas leaks and major blockages. Callout includes the first hour on site.
- Blocked drain clearing — AUD 320 (90 min): CCTV inspection and jetting. You see the footage before and after.
- Hot water system replacement — AUD 1850 (240 min): Supply and install, old unit removed and disposed. Gas, electric or heat pump.
- Gas appliance installation — AUD 420 (120 min): Certified installation with a compliance certificate issued the same day.
- Bathroom rough-in — AUD 4200: Full rough-in for a renovation. Quoted after a site visit.
- Leak detection — AUD 290 (90 min): Thermal and acoustic detection before anything gets cut open.
## Products
- Mains-pressure valve set — AUD 189 SKU:VLV-SET: The set we fit as standard. Sold on its own for anyone doing their own.
- Leak alarm — under-sink — AUD 64 SKU:LEAK-1: Battery, magnetic, two-year life. It has paid for itself the first time it goes off.
- Tempering valve — AUD 240 SKU:TMP-VLV: Required on every new hot water install in NSW. We stock the one that lasts.
- Drain camera inspection recording — AUD 90 SKU:CAM-REC: The footage from your own drain, on a USB, yours to keep.
## Pricing & payment
Price range: $$
Payments: Visa, Mastercard, AMEX, Apple Pay, Bank transfer
## Credentials
- License: NSW gasfitting licence renewal — 218847C (#HALC-10000) — NSW Fair Trading, valid to 2026-10-21 [self-declared, not independently checked]
- License: Backflow prevention accreditation — two plumbers (#HALC-10137) — Sydney Water, valid to 2026-12-05 [self-declared, not independently checked]
## Team
- Dean Halcyon, Director and licensed plumber
- Priya Kaur, Operations manager
- Sam Okonkwo, Senior plumber
- Tania Reeves, Apprentice plumber, 3rd year
## Policies
Cancellation: Free to change or cancel up to 24 hours before. Inside that, the deposit is kept.
Warranty: Anything we get wrong, we put right at our own cost.
## Recent reviews
- ★★★★★ Michael T.: Quoted before he started — Burst pipe at 11pm. Arrived in 40 minutes, showed me the price on a tablet before touching anything, and it was the price I paid.
- ★★★★★ Strata Plan 88214: Handles our whole building — Twelve units, ageing pipework. They map what they've done so the next visit doesn't start from scratch.
- ★★★★★ Renee A.: Same guy came back — Small leak reappeared three weeks later. Same plumber, remembered the job, fixed it under warranty without an argument.
## FAQ
Q: How fast can you get here in an emergency?
A: Within 60 minutes across the north shore, most nights inside 40. Our after-hours line is answered by a plumber, not a call centre.
Q: Do you charge a callout fee?
A: The emergency callout is $180 and includes the first hour on site. Standard-hours quotes are free within our service area.
Q: Will the price change once you start?
A: No. You get a fixed price on the tablet before any work begins. If we find something else, we stop and re-quote rather than adding it to the bill.
Q: Are you licensed for gas?
A: Yes — NSW gasfitting licence 218847C. We issue a compliance certificate on the day for every gas installation.
Q: Do you do strata work?
A: About a third of our book. We keep a job history per building so the next visit doesn't start from scratch.
## Agent interface
MCP endpoint: https://agoria.studio/mcp/demo-halcyon-plumbing