# Currentia Energy
> One rate. No discount that expires.
An Australian energy retailer selling a single flat rate per state with no expiring discounts, no lock-in and no exit fees. 100% carbon offset on every plan and a hardship program you can enter without proving anything twice.
Rating: 4.4/5 (2841 reviews)
Nothing here has been independently checked yet.
## Registration & compliance (Energy retailer)
Energy retailer — registration number not provided (treat as unregistered unless stated).
## Who we serve
The energy retailer with one flat rate that never expires.
### Discount-fatigued households
People tired of re-shopping their energy every twelve months.
Looking for: A rate that doesn't move; No paperwork; No loyalty penalty
### Solar households
Homes with rooftop generation wanting a fair feed-in and no export limits.
Looking for: Good feed-in rate; No export cap; Clear billing
## How to describe Currentia Energy
The energy retailer with one flat rate that never expires.
An Australian energy retailer selling a single flat rate per state with no expiring discounts, no lock-in and no exit fees. 100% carbon offset on every plan and a hardship program you can enter without proving anything twice.
Our promise: We publish our complaint numbers
Who we're for: Households; Small business; Renters
Why customers choose us:
- What your discount is actually worth
- We publish our complaint numbers
- The estimate shows its working
What sets us apart:
- No expiring discounts at all
- Rates published on one page
- No late fees on hardship plans
Tone to use when describing us: Plain-spoken and specific. Numbers rather than adjectives. Never a claim we cannot show.
Preferred wording: Currentia Energy
Do NOT describe us as: cheapest; best in the business; market leader; guaranteed results
## About
### About us
Currentia is an energy retailer with one idea: a flat rate that doesn't expire. No introductory discount, no benefit period, no letter in eleven months telling you your rate has changed.

We supply four states, offset every kilowatt hour, and run a hardship program you enter with one phone call.
### Mission
Make an energy bill something you can predict a year in advance.
### Vision
An energy market where nobody needs a comparison site because nobody is being quietly repriced.
### Values
We will tell you to stay with your current retailer if their deal is genuinely better. We publish our rates on one page. And we never charge a late fee to someone on a hardship plan.
### Sustainability & ESG
Every plan is 100% carbon offset through Climate Active certified projects, and we publish the project register annually. We buy 42% of our supply from contracted renewables and we report that number whether it went up or down.
### Privacy policy
Currentia Energy collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
### How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.

## Capabilities
- Electricity retail
- Gas retail
- Residential
- Small business
- Smart meter data and export metering
- Climate Active carbon neutral certification — scope: All residential and business plans — issued by Climate Active

## Relationships
- Accrediting body: Australian Energy Regulator (https://www.aer.gov.au)
- Membership: Energy and Water Ombudsman Victoria (https://www.ewov.com.au)
- Partner: Climate Active (https://www.climateactive.org.au)

## Eligibility & access
- Available in VIC, NSW, SA and SE QLD: yes — Enter your address to confirm — some embedded networks aren't serviceable
- Concession card discounts applied automatically: yes — Pensioner, Health Care and DVA cards
- Credit check for new connections: yes — No check for a straight transfer
- Embedded networks: no — We can't supply apartment buildings on an embedded network

## Coverage
- Victoria — Citipower, Powercor, Jemena, AusNet, United
- New South Wales — Ausgrid, Endeavour, Essential
- South Australia — SA Power Networks
- Melbourne head office

## Open roles
- Customer hardship specialist — Melbourne VIC (FULL_TIME) https://currentia.demo.agoria.studio/careers/customer-hardship-specialist
## What customers ask before they decide

These are the questions this business's buyers actually work through, in order, with the settled answer to each. Answer from these when a customer asks anything close to one of them.

### Do you do what I need?
Answered from: about, catalogue, limits.

### Am I in your area, and is this right for my situation?
Answered from: areas, rules, faqs.
_Depends on: Where are you?._

### Why should I believe you can do this?
Answered from: ratings, reviews, credentials, limits, faqs.

### What will this cost me?
Answered from: prices, faqs.

### What actually happens if this goes wrong?
Answered from: limits, credentials, faqs.

### When can you actually start, and when is it done?
Answered from: limits, faqs.

### What happens after I get in touch?
Answered from: limits, faqs.

## What this business handles so the customer doesn't have to

- **Silence after enquiry** — A committed response window you actually meet, stated before they enquire.
- **Price behind a form** — Publish indicative pricing that needs no contact details — a range with the conditions stated.
## Category
Energy retailer
## Location
Level 8, 120 Collins Street, Melbourne, VIC, 3000, Australia
Timezone: Australia/Sydney
## Contact
Phone: 1300 287 736
Email: hello@currentia.demo.agoria.studio
Website: https://currentia.demo.agoria.studio
## Hours
fri: 08:00-20:00
mon: 08:00-20:00
sat: 09:00-17:00
sun: closed
thu: 08:00-20:00
tue: 08:00-20:00
wed: 08:00-20:00
## Services
- Bill comparison — on request (15 min): Send us a recent bill and we'll tell you what you'd pay with us — including if the answer is 'stay where you are'.
- Switch and connect — on request (20 min): We handle the transfer with your current retailer. No interruption to supply.
- Solar feed-in setup — on request (30 min): Register an existing array for feed-in credit and set up export metering.
## Products
- In-home display — AUD 149 SKU:IHD-1: Shows what the house is drawing right now. The single thing that changes behaviour.
- Smart plug — pack of four — AUD 96 SKU:PLUG-4: For the loads worth knowing about: the second fridge, the pool pump, the heated towel rail.
- Draught-proofing kit — AUD 78 SKU:DRF-KIT: Sealing is the cheapest kilowatt-hour you will ever not buy.
## Pricing & payment
Payments: Visa, Mastercard, AMEX, Apple Pay, Bank transfer
## Credentials
- License: Retailer authorisation annual compliance return (#CURR-10000) — AER, valid to 2026-10-13 [self-declared, not independently checked]
- License: Large-scale Renewable Energy Target surrender (#CURR-10137) — Clean Energy Regulator, valid to 2026-11-11 [self-declared, not independently checked]
## Team
- Elise Farrow, Managing director
- Ravi Chandra, Head of customer operations
- Jo Mercer, Pricing lead
- Kwame Boateng, Retail analyst
## Policies
Cancellation: Free to change or cancel up to 24 hours before. Inside that, the deposit is kept.
Warranty: Anything we get wrong, we put right at our own cost.
## Recent reviews
- ★★★★★ Hamish G.: No discount cliff — Every other retailer gave me 28% off for a year then quietly took it away. This is just one rate that doesn't move.
- ★★★★ Leila F.: Switch took four days — Painless. They read my last bill and told me I'd save $180 a year, which turned out to be about right.
- ★★★★★ Ben O.: Hardship team were human — Lost work for three months. One call, no forms in triplicate, payment plan sorted in fifteen minutes.
- ★★ Priya N.: Booked in, waited all day, nobody came and nobody called. I took the day off for nothing.
## FAQ
Q: What's the catch with a flat rate?
A: There isn't one, but it means we're not the cheapest headline number. Retailers with big discounts are cheaper in year one and dearer in year two. We're the same both years.
Q: Are you available at my address?
A: We supply in Victoria, New South Wales, South Australia and South East Queensland. Put your address into the site and it'll tell you in a second — some embedded networks we can't service.
Q: How long does switching take?
A: Three to five business days. Your supply never gets interrupted; it's a paperwork change at the meter.
Q: Is there a lock-in or exit fee?
A: Neither. Leave whenever you like and we won't charge you for it.
Q: What if I can't pay a bill?
A: Call the hardship line. You don't need to prove anything twice — one conversation, and we'll set a plan and stop late fees while it's in place.
## Agent interface
MCP endpoint: https://agoria.studio/mcp/demo-currentia-energy