# Copperline Coffee Roasters
> Roasted Monday, in your cup by Friday
A specialty coffee roaster in Alexandria. We roast in small batches four days a week and sell it three ways: online and by subscription, at the roastery bar, and wholesale to forty Sydney cafés and offices. We also teach the barista academy upstairs and service espresso machines on our own bench, because a good coffee on a badly kept machine is a bad coffee.
Rating: 4.8/5 (1264 reviews)
Nothing here has been independently checked yet.
## Registration & compliance (Shop & retail)
Shop & retail — registration number not provided (treat as unregistered unless stated).
## Who we serve
Sydney's roaster for people who care when their coffee was roasted — at home, at work and behind the café counter.
### Home brewers
People with a good grinder who want coffee that is days old, not months.
Looking for: Roast date; Subscription they can pause; Brew guides
### Café owners
Independent cafés who need a roaster who turns up.
Looking for: Consistent blend; Grinder calibration; Staff training
### Office managers
Teams of 10–40 who want good coffee without a barista.
Looking for: Invoice terms; Drip bags; Quarterly visits
## How to describe Copperline Coffee Roasters
Sydney's roaster for people who care when their coffee was roasted — at home, at work and behind the café counter.
A specialty coffee roaster in Alexandria. We roast in small batches four days a week and sell it three ways: online and by subscription, at the roastery bar, and wholesale to forty Sydney cafés and offices. We also teach the barista academy upstairs and service espresso machines on our own bench, because a good coffee on a badly kept machine is a bad coffee.
Our promise: What wholesale actually includes
Who we're for: Home brewers; Cafés; Offices
Why customers choose us:
- A roast date on every bag
- What wholesale actually includes
- Stop descaling with vinegar
What sets us apart:
- Roast-to-door in four days
- Monthly grinder calibration for cafés
- Service bench with loan grinders
Tone to use when describing us: Plain-spoken and specific. Numbers rather than adjectives. Never a claim we cannot show.
Preferred wording: Copperline Coffee Roasters
Do NOT describe us as: cheapest; best in the business; market leader; guaranteed results
## About
### About us
Copperline is a specialty roaster in Alexandria. We roast Monday and Thursday in small batches and sell the coffee three ways: online and by subscription, at the roastery bar, and wholesale to forty cafés and offices.

We also teach the barista academy upstairs and service espresso machines on our own bench, because the best coffee in the world tastes bad through a scaled-up boiler.
### Our story
Nadia opened Copperline in 2016 with a 5kg roaster in a garage in St Peters. The first wholesale customer was the café at the end of the street, which still buys from us.

The service bench started because our cafés kept losing a day's trade waiting for a technician. Now we send one.
### Values
A roast date on every bag. Green coffee bought from importers who can name the farm. Wholesale partners visited every month, not every contract renewal. And staff paid above award, including the Saturday roster.
### Privacy policy
Copperline Coffee Roasters collects only what it needs to do the work, keeps it for three years, and anonymises rather than deletes so the record of what happened survives the person leaving.
### How to complain, and what happens next
A complaint reaches the owner the same day. You get an answer within two working days and a named person who owns it until it is closed.

## Capabilities
- Small-batch roasting
- Barista training
- Espresso machine service
- Wholesale café support

## Relationships
- Accrediting body: Specialty Coffee Association (https://sca.coffee)
- Accrediting body: Australian Certified Organic (https://aco.net.au)
- Partner: Alexandria Business Chamber

## Eligibility & access
- Certified organic range: yes — ACO-certified processor
- Decaffeinated without solvents: yes — Swiss Water process
- Wheelchair accessible roastery bar: yes — Step-free from Bourke Road
- Academy courses, 16 and over: yes

## Coverage
- Sydney metro courier (40km radius, fee 0)
- Australia-wide post (fee 12)

## Inventory
- [Menu item] Espresso — $4.50 (daypart: All day, dietary: Vegan, section: Bar)
- [Menu item] Filter of the week — $6 (daypart: All day, dietary: Vegan, section: Bar)
- [Menu item] Cold brew tonic — $7 (daypart: All day, section: Bar)
- [Menu item] Almond croissant — $6.50 (daypart: Morning, section: Food, allergens: Nuts, gluten, dairy)

## Open roles
- Production roaster — Alexandria NSW (FULL_TIME) https://copperline.demo.agoria.studio/careers/production-roaster
- Weekend barista — Alexandria NSW (PART_TIME) https://copperline.demo.agoria.studio/careers/weekend-barista

## Documents
- Certificate of currency — public liability $20M: https://demo-copperline.demo.agoria.studio/docs/public-liability.pdf
- Copperline Coffee Roasters — capability statement: https://demo-copperline.demo.agoria.studio/docs/capability.pdf
## What customers ask before they decide

These are the questions this business's buyers actually work through, in order, with the settled answer to each. Answer from these when a customer asks anything close to one of them.

### Do you do what I need?
Answered from: about, catalogue, limits.

### Am I in your area, and is this right for my situation?
Answered from: areas, rules, faqs.
_Depends on: Where are you?._

### Why should I believe you can do this?
Answered from: ratings, reviews, credentials, limits, faqs.

### What of yours actually lands in my range?
Answered from: budget_fit, prices.
_Depends on: Your budget ($)._

### What will this cost me?
Answered from: prices, faqs.

### What actually happens if this goes wrong?
Answered from: limits, credentials, faqs.

### When can you actually start, and when is it done?
Answered from: limits, faqs.

### What happens after I get in touch?
Answered from: limits, faqs.

## What this business handles so the customer doesn't have to

- **Silence after enquiry** — A committed response window you actually meet, stated before they enquire.
- **Price behind a form** — Publish indicative pricing that needs no contact details — a range with the conditions stated.
## Category
Coffee Roaster
## Location
41 Bourke Road, Alexandria, NSW, 2015, Australia
Timezone: Australia/Sydney
## Contact
Phone: +61 2 9698 4410
Email: hello@copperline.demo.agoria.studio
Website: https://copperline.demo.agoria.studio
## Hours
fri: 09:00-17:30
mon: 09:00-17:30
sat: 09:00-16:00
sun: 10:00-15:00
thu: 09:00-19:00
tue: 09:00-17:30
wed: 09:00-17:30
## Services
- Barista Foundations — half day — AUD 195 (240 min): Four hours on a commercial machine: dialling in, milk texture, workflow. Eight seats. Certificate of completion.
- Latte Art Masterclass — AUD 145 (180 min): Hearts, tulips and rosettas, with a trainer at your elbow. For people who can already steam milk.
- Home Espresso Clinic — AUD 85 (90 min): Bring your machine and grinder. We dial them in with your beans and fix your workflow.
- Saturday Public Cupping — AUD 30 (60 min): Six coffees, blind, and a roaster explaining what you're tasting. Ten seats.
- Espresso machine service — AUD 220 (120 min): Full service on our bench: group seals, shower screens, descale, pressure and temperature check. Loan grinder while you wait for parts.
- Commercial machine repair — on request (120 min): Diagnosis and repair of café machines, on site or on our bench. Quoted after inspection.
- Wholesale café setup — on request (60 min): Blend development, grinder calibration, staff training and a supply agreement. Quoted per site.
## Products
- Copperline House Espresso — 1kg — AUD 58 [in_stock] SKU:CL-HOUSE-1KG: Our house blend: chocolate, stone fruit, a long finish through milk. Roasted Monday and Thursday.
- Copperline House Espresso — 250g — AUD 19 [in_stock] SKU:CL-HOUSE-250: The same blend in a smaller bag, whole bean or ground to order.
- Ethiopia Guji Natural — 250g — AUD 24 [in_stock] SKU:CL-GUJI-250: Blueberry and jasmine, light roast, for filter. Seasonal; this lot runs out in November.
- Colombia Swiss Water Decaf — 250g — AUD 22 [in_stock] SKU:CL-DECAF-250: Caramel and red apple, decaffeinated without solvents. The decaf people actually finish.
- Cold Brew Concentrate — 1L — AUD 26 [in_stock] SKU:CL-COLDBREW-1L: Steeped 18 hours, bottled on the day, keeps 21 days refrigerated. Dilute 1:2.
- Drip Bags — box of 10 — AUD 22 [in_stock] SKU:CL-DRIP-10: Single-serve pour-over bags of the House Espresso, for travel and the office.
- V60 Starter Kit — AUD 89 [in_stock] SKU:GEAR-V60-KIT: Dripper, 100 papers, 250g of filter coffee and a card with our recipe.
- Burr Grinder — home — AUD 349 [in_stock] SKU:GEAR-GRINDER: Flat-burr grinder we use on the academy bench. Two-year warranty, serviced here.
- Dual-Boiler Espresso Machine — AUD 2890 [in_stock] SKU:MACH-DB: The machine we'd buy for our own kitchen. Delivered, installed and dialled in, with a first service free at six months.
- Copperline Gift Card — AUD 50 [in_stock]: For any bag, subscription, class or service. Emailed on purchase.
## Pricing & payment
Price range: $$
Payments: Visa, Mastercard, AMEX, Apple Pay, Bank transfer
## Credentials
- License: Food business licence renewal (#COPP-10000) — NSW Food Authority, valid to 2026-11-03 [self-declared, not independently checked]
- Certification: HACCP surveillance audit (#COPP-10137) — SAI Global, valid to 2026-10-12 [self-declared, not independently checked]
- Certification: Organic certification annual audit (#COPP-10274) — Australian Certified Organic, valid to 2026-11-27 [self-declared, not independently checked]
## Team
- Nadia Haddad, Founder & Head Roaster
- Marcus Webb, Head of Wholesale
- Priya Raman, Academy Lead
- Joel Sato, Service Technician
- Aisha Okafor, Operations & Logistics
- Liam Carter, Roastery Bar Manager
## Policies
Cancellation: Free to change or cancel up to 24 hours before. Inside that, the deposit is kept.
Warranty: Anything we get wrong, we put right at our own cost.
## Recent reviews
- ★★★★★ Mei L.: Roast date on every bag, and it's always this week — I've had the fortnightly subscription for a year. The bag says when it was roasted and it's never older than four days when it lands.
- ★★★★★ Tom B.: Fixed my machine and told me what I'd done wrong — Descaling with vinegar, apparently. They fixed the boiler, showed me the right way, and didn't upsell me a new machine.
- ★★★★★ Sarah K.: The barista course is the real thing — Four hours on a commercial machine with somebody who has trained half the baristas in Surry Hills. I'm pouring hearts now.
- ★★★★ Dan P.: Great coffee, slow-ish courier to the Hills — Coffee is excellent. The courier took three days to Castle Hill instead of the promised two — they told me before I had to ask.
- ★★★★★ The Grind Room (café): Wholesale that actually visits — They calibrate our grinder every month and trained our new staff for free. We've had three other roasters; none of them came back after the contract.
## FAQ
Q: How fresh is the coffee when it arrives?
A: Every bag carries its roast date. We roast Monday and Thursday and ship within a day, so Sydney-metro orders arrive two to four days after roasting.
Q: Can I pause or skip my subscription?
A: Yes, any time before the Friday cut-off, from your account or by asking the assistant on this page. No fees.
Q: Do you supply cafés and offices?
A: Yes. Forty cafés and offices across Sydney. Wholesale includes grinder calibration, staff training and a quarterly visit. Ask for a setup quote.
Q: Do you service machines you didn't sell?
A: Yes, any domestic or commercial espresso machine. A home service is $220 on our bench; commercial repairs are quoted after inspection.
Q: What if a bag arrives damaged or wrong?
A: Tell us within 14 days. We replace it or refund it, and we pay the return postage.
Q: Is the decaf chemical-free?
A: Yes. Swiss Water process: water, temperature and time, no solvents.
## Agent interface
MCP endpoint: https://agoria.studio/mcp/demo-copperline